FRANCOM GROUP has acquired the assets of the Panthera Finance Group.

Our customer portal assistant is designed to make things easy and convenient for you. It can help you negotiate a payment plan that suits your needs. If we can't reach an agreement, we can direct you to other options to help you pay off your account.

You can manage your account online anytime, and anywhere, with our 24/7 access. This means you don't need to speak with someone over the phone unless you want to.

Starting from the ground up we have security built in by design to ensure the safety of your information. All data is encrypted at rest and in transit to the highest levels of security. We also offer multi-factor authentication, which means we ask for more than one way to make sure it’s really you when you login to add an extra layer of security and peace of mind.

We want to make it easy for you to manage your payments, which is why we offer the ability to fully manage any payment plans you have with us online. You can even renegotiate your payment plan if you need to adjust your payments to better fit your budget.

We understand that things can be tough sometimes, and if you're having trouble making a payment, we're here to assist you. That's why we offer the option to skip one or more of your scheduled payments to give you some breathing space when you need it.

At Australian Receivables Management, we're committed to being open and transparent with our customers. We want to make it easy for you to manage your account online and track your progress along the way. That's why we provide you with all the information you need to manage your account yourself. You can choose how you want us to get in touch with you, see recent activity on your account, including your payment arrangement and details of upcoming and previous payments made.

We're here to assist you if you're unable to make payments on your account. Our customer portal makes it easy for you to apply for hardship, and we'll use a secure third-party service to assess your situation. You will get a decision right away and flexible options to help you.

If you would like someone else to help you manage your account, you can let us know through the customer portal. All you need to do is give us permission to talk about your account with them, and provide us with their details.

The online customer portal has everything you need to help you manage your account. You can access all the letters we've sent you and all the documents provided by the original account holder. And if you need to send us anything, you can do that through the customer portal as well.

If you're having trouble using the customer portal to resolve your account, or if you can't find what you need in the ‘help’ section, our friendly staff are here to assist you. You can reach us in any way that suits you best.